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Frequently Asked Questions

Booking
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    How to make the cruise booking?

    If you are interested in a certain cruise, please send us a request message available at Contact us column. Our staffs will get in touch and discuss with you the type of cabin, length of your stay. After reaching agreements on these things, we’ll send you reservation and personal forms as well as deposit request. Booking will be carried out as soon as we’ve received full payment.

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    How far ahead need I to book the cruise?

    More and more visitors to Vietnam desire to spend time in Halong Bay whenever they have chance to visit this peaceful country. Many cruises have become internationally famous and are usually fully booked much earlier in advance. When to book depends on your time availability. Early booking is advised for some advantages such as: Good choice in type of room, better service consideration etc.

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    How can we make payment to book the cruise?

    There are several ways of making payment to book the cruise:

    1/ Bank Transfer (Strongly recommended) to our bank account:

     Settlement of Accounts
    Account name: Asiaking. Co., Ltd
    Account number: 0011372020491
    Bank name: Vietcombank
    Bank Address: 198 Tran Quang Khai str., Hanoi, Vietnam
    Tel: +844-9361712
    SWIFT: BFTVVNVX
    Website: www.vietcombank.com.vn

    2/ Money Transfer Services (Also strongly recommended)

    + Western Union Services (Quick, famous
    http://www.westernunion.com/info/selectCountry.asp
    )

    + Money Gram http://www.moneygram.com/index.htm
    Recipient information in case you use MoneyGram and Western Union Services:
    Recipient's name: Nguyen Thi Thanh Thuy (Last name + Middle name + first name)
    ID: 031311288
    Cell phone: +84-914316443

    3/ By PayPal account.

    If you have already the PAYPAL account, please login www.paypal.com and make payment by PAYPAL by email: paypal@asiakingtravel.com . Please note that you must add 4,3% to the total amount for PAYPAL fee.


    4/ Master / Visa Card / JCB/ Amex by ONLINE PAYMENT SYSTEM

    In case of the credit card payment, you must pay 3.85% for credit card fee. We connect with OnePAY Payment Gateway to accept Online Card Payment (www.onepay.vn ). All of your card information is processed through SSL protocol with international card security standard. Your card information will not be stored at our system (Merchant).
    After you have received Invoice Payment Link, please check the information of the Invoice. If all the information is correct, please check the Terms and Conditions and click, I agree with Terms and Conditions, and click Submit. You will be redirected to OnePAY Payment Gateway to pay us online with Visa, MasterCard, American Express, and JCB Card with following steps:


    Input Card information:
    The URL (Uniform Resource Locator) will begin with https://onepay.vn/...
    To make the payment, you will input the following card information:
    • Card Number
    • Expiration Date
    • CSC (Card Security Code – CVV, CVC)
    • Billing address (Card holder’s address which has been registered with the Issuer Bank)
    • Click “PAY”.
    • Online payment password (If you have enrolled 3D- Secure Program for your card with the Issuer Bank namely Verified by Visa for Visa card, MasterCard Secure Code for MasterCard, and J- Secure for JCB Card ).

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    How many percent must I pay if I cancel an official booking?

    As a general rule, unless otherwise stated, our policy is that all cancellations must be informed in writing either by email or fax. Cancellations will be charged as follows:

    - More than 30 days prior to trip departure: No charge but the deposit is non-refundable.
    - 14- 29 days before arrival: 10% charge

    - 7-13 days before arrival: 20% charge

    - 6-4 days before arrival: 60% charge

    - Within 3 days before arrival: 100% charge

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    What's about the deposit for booking the cruise?

    All cruises require a deposit of 30% USD of total amount. The deposits will confirm your reservation until 45 days prior to cruise departure, at which time the balance of the trip is due. If the balance is not paid in full by the due date, we will regard the booking as cancelled.

Before the cruise
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    How far is it from Hanoi to Halong? How many hours by car?

    The distance from Hanoi to Halong Bay is approximately 170 km and it takes about 3 hours to transfer by car.

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    What time to pick up from Hanoi?

    Most cruises depart at around 12 noon, before that, you have to fulfill check-in procedures. It takes 3 hours to transfer from Hanoi to Halong Bay. However, we usually stop en route for visitors to take some pictures, purchase commodities at Sao Do Town, Hai Duong Province. Moreover, the traffic is getting more and more crowded and we should spare some time for traffic jams. Hence, you should be picked up at from 07:30 to 08:00a.m depending on departure time of each cruise.

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    What is the weather like in Halong Bay?

    Ha Long Bay has a tropical climate with two distinctive seasons. The summer is wet and hot while the winter is dry and cool. The average temperature in the region ranges between 15 and 25 degrees Celsius, but can plummet significantly in the winter. There are times of heavy fog with low visibility, and violent tropical storms during the summer months. The annual recorded rainfall is between 2000 and 2200 mm.

    Summer from June to August is humid and warm. Temperatures in June range from 21º C to 30ºC. In July, temperatures range from 22º C to 32º C and in August they range from 24º C to 34º C. It is also the time when tropical storms break out in the area and bring heavy rainfall.

    Autumn runs from September through November and brings cloudy weather with rain. September is still pleasant with temperatures from 22º C to 30º C. The weather gets cooler with more rainfall in October, with temperatures ranging from 20º C to 29º C, and in November temperatures go down to 18º C to 30º C.

    Winter extends from November through February and sometimes as late as the middle of March. This time is referred to as the low season. January and February are the chilliest months, with temperatures going down as low as 10º C and up to 30º C. The weather becomes quite cool in the winter. There is low visibility with overcast conditions in December, January and February. Visitors experience up to 8 hours of sunshine in December, however, despite the chill.

    Spring happens from the middle of March through June, which is referred to as a shoulder season. Temperatures during the spring season range from 19º C to 31º C. The bay becomes more inviting in April and remains attractive to tourists through October. There is still the possibility of rain and foggy conditions during the spring months. March is considered an ideal time of year in Ha Long Bay.

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    What time the boat start cruising from Halong harbor?

    The boat starts at 12.00 noon from Halong Harbor for every itinerary.

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    Can I get refund if the cruise cannot go during the bad weather?

    If the cruise cannot operate during bad weather, you’ll be charged with services you’ve spent at the moment of being noticed about the cancellation only. We will do within our power to assist you. You may be offered a land tour at the same price as the cruise instead. And if you’re not fond of this, you’ll be refunded with the cancelled services.

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    What is the best time for my cruise?

    Cruising in Summer is rather good with lower price. However, the best time to cruise is in Spring or Fall. Halong is located in the North of Vietnam where the weather is so nice in these two seasons, warm in Spring and cool in Fall. Winter is not highly recommended since it’s so cold.

Onboard
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    Does the cruise provide life jackets?

    Passengers are provided life jackets during the cruise.

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    Is internet available on boat?

    All boats our company cooperates with are really modern. They are equipped with convenient facilities. Internet is always available on boats.

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    Can I pay by credit card onboard for drinks?

    Paying by credit card for drinks depends on different boats. It is usually used on four-star and five- star junks, but not on some three-star ones.

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    Do the vegetarian foods available onboard?

    The vegetarian food is available onboard.

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    If I want to organize a small party for birthday, wedding anniversary, etc., do the boat has this service?

    Nowadays all boats serve very professionally; they always try to satisfy all clients’ demand. Thus, they have a large system of restaurants and sundecks. Therefore, clients can organize not only small parties but also big ones.

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    Is it ok if I want to change rooms while cruising?

    Actually, the facilities and arrangement as well as service quality of the same types of rooms are really good in a boat so that there’s no need for clients to worry about rooms. Moreover, cruises are usually fully booked departure. Therefore, it is quite difficult for us to change rooms for passengers.

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    Does the boat have spa services?

    In fact, not all of boats have Spa service. However, clients can send us your requests and we will give you the best suggestions making your holiday perfect.

Customer Support
  • Call us +84 912.262.119
    Monday - Sat (08:00 - 17:30)
    Sunday (13:00 - 16:00)
  • Email us
    info@halongboat.com
    Direct from our site
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